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Not even a court victory in their favour deflected the utility from its relentless pursuit of a phantom debt that spiralled more than 1,600 per cent to £3,330.
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The introduction of a new billing system last year intensified the chaos, with thousands of customers being incorrectly billed.
But such poor administration has not dented the energy giant's profits - £533m for the first six months of the year, or about £3m a day.
But five years later, with British Gas still demanding money for gas that had not been used, it took them to a small claims court.
According to consumer watchdog energywatch, nearly 80% of all domestic account and billing complaints made in the six months from last December were from British Gas customers.
Overall, energywatch received 19,474 billing complaints - 15,361 of which related to British Gas.